Last updated: May 7, 2026
1. Overview
Conex Box USA respects your privacy. This Privacy Policy explains what information we collect when you visit our website, request a quote, contact our team, place an order, or use our services, and how we use and protect that information.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not submit personal information through our website.
2. Information We Collect
We may collect information that you voluntarily provide, including:
- name, company name, billing and delivery address;
- email address and phone number;
- quote request details, container size, product type, condition preference, and delivery location;
- order details, payment method information, and transaction records;
- messages, attachments, photos, or files you submit for support, delivery planning, or dispute review; and
- account or checkout information if you create an account or place an order.
We may also automatically collect technical information such as IP address, browser type, device information, referral pages, pages visited, and approximate location based on your device or browser settings.
3. How We Use Information
We use customer information to:
- respond to quote requests, product questions, and customer support inquiries;
- process orders, payments, invoices, delivery scheduling, and order confirmations;
- coordinate container delivery, site access, logistics, and customer communication;
- improve website performance, product listings, content, customer service, and security;
- send service-related emails such as order updates, payment instructions, delivery coordination, and policy notices;
- prevent fraud, unauthorized transactions, abuse, chargebacks, and security incidents; and
- meet legal, tax, accounting, compliance, and recordkeeping obligations.
4. Payments and Secure Checkout
Payment information is processed through payment gateways, banking systems, or approved payment processors. We do not intentionally store full credit card numbers on our website. Checkout and payment pages should be protected by SSL/HTTPS.
Please do not send full credit card numbers or sensitive payment credentials through regular email, contact forms, or live chat.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the site, remember preferences, understand website traffic, measure marketing performance, and protect the site from misuse.
You may disable cookies in your browser settings, but some website features, cart functions, or checkout features may not work correctly without necessary cookies. For more information, please review our Cookie Policy.
6. Sharing Information
We do not sell customer contact information. We may share information only when reasonably necessary with:
- payment processors, banks, fraud prevention services, and accounting providers;
- delivery partners, freight carriers, depots, drivers, and logistics providers;
- website hosting, email, analytics, security, CRM, and customer support providers;
- professional advisers, insurers, legal representatives, or collection agencies when necessary; and
- government, legal, regulatory, or law enforcement authorities when required by law or to protect rights and safety.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect customer information. However, no website, email system, or online transmission is completely secure. Customers are responsible for using secure networks and protecting their own account credentials.
8. Data Retention
We keep information for as long as reasonably necessary to provide services, manage customer relationships, complete transactions, comply with legal and tax obligations, resolve disputes, and maintain business records. Retention periods may vary depending on the type of information and legal requirements.
9. Your Choices and Rights
Depending on your location, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. To make a privacy request, contact us using the details below. We may need to verify your identity before completing the request.
You may opt out of non-essential marketing emails by using the unsubscribe option in the message or by contacting us. Service-related messages about quotes, orders, payments, delivery, policies, or support may still be sent where necessary.
10. Children’s Privacy
Our website and services are intended for adults and business customers. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us so we can review and remove it where appropriate.
11. Third-Party Links
Our website may link to third-party websites or services. We are not responsible for the privacy practices, security, content, or policies of those third parties. Please review their policies before submitting information to them.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after updates means you accept the updated policy.
13. Contact Us
For privacy questions or requests, contact Conex Box USA:
- Email: sales@conexboxusa.com
- Phone: +1 (430) 344-1693
- Address: 1211 Fulghum Rd, Hutchins, TX 75141 USA